Good to work with especially cally

Best deal ever, great experience read below 🚨 CAR BUYERS, WHATEVER YOU DO, DON’T GO HERE…unless you actually want the best deal by far! (Remote deal from Nashville TN) I’m in the car business myself, so I know how the game works. Kyle was straight-up, honest, easy to work with, and got the job done without the usual dealership circus. He has an incredible future in the automotive industry and will go farther than I ever could I have a feeling. They had the best price by far, and to top it off, they delivered the vehicle FIVE ... Read More

Full review text opened.

Google - Oct 29, 2026

Best deal ever, great experience read below 🚨 CAR BUYERS, WHATEVER YOU DO, DON’T GO HERE…unless you actually want the best deal by far! (Remote deal from Nashville TN) I’m in the car business myself, so I know how the game works. Kyle was straight-up, honest, easy to work with, and got the job done without the usual dealership circus. He has an incredible future in the automotive industry and will go farther than I ever could I have a feeling. They had the best price by far, and to top it off, they delivered the vehicle FIVE HOURS AWAY with two incredible drivers because I had two trade-ins. Management was fantastic from start to finish, and the entire process couldn’t have gone any smoother. Hats off to Kyle and the entire management team for doing things the right way. It’s refreshing to see a dealership that actually takes care of people. Absolutely incredible experience. I couldn’t be happier, and I’ll definitely be back. Highly recommend! Cheers boys -mustache man

Customer service is awful wouldn’t recommend this place to anyone

My salesman Zane was great. He was knowledgeable and understood exactly the vehicle I wanted. The whole process was smooth and easy from ordering the Ram 1500 to early delivery and financing. I highly recommend Marion CDJR and having Zane as your go-to salesman. Can’t thank him and the dealership enough.

We purchased a brand-new 2026 Jeep Grand Cherokee L Summit expecting a luxury vehicle and a reliable ownership experience. Unfortunately, our experience has been extremely disappointing and concerning. With fewer than 1,000 miles on the vehicle, we began experiencing issues that led to the vehicle being taken in for service. During the diagnostic process, the dealership discovered an aftermarket tracking device installed in the vehicle’s data link connector. This device had not been disclosed to us at the time of purchase. According to the service findings, the tracker was associated with a CAN C bus performance fault, and the dealership removed ... Read More

Full review text opened.

Google - Oct 21, 2026

We purchased a brand-new 2026 Jeep Grand Cherokee L Summit expecting a luxury vehicle and a reliable ownership experience. Unfortunately, our experience has been extremely disappointing and concerning. With fewer than 1,000 miles on the vehicle, we began experiencing issues that led to the vehicle being taken in for service. During the diagnostic process, the dealership discovered an aftermarket tracking device installed in the vehicle’s data link connector. This device had not been disclosed to us at the time of purchase. According to the service findings, the tracker was associated with a CAN C bus performance fault, and the dealership removed it while diagnosing the vehicle’s issues. We are deeply concerned that an undisclosed device was installed in our brand-new vehicle and that we have experienced electrical and other vehicle-related problems so early in ownership. What should have been an exciting purchase has instead become a stressful and frustrating experience involving repeated concerns, service visits, and uncertainty about the vehicle’s reliability. I have owned the car less than 3 months and it’s been in the shop for about 5 weeks in total and I do not have a loaner vehicle. We purchased a Summit expecting quality, transparency, and peace of mind. Instead, we are left questioning the condition of our vehicle, the lack of disclosure, and how this situation was allowed to happen. We hope our experience encourages other buyers to ask questions, carefully review their service records, and understand exactly what is being installed in their vehicles before taking delivery.

I purchased a car yesterday from Rich Bogert at Hi-Line Autohaus and had a great experience. I’m very happy with my purchase and appreciate Rich’s help throughout the process. Carl Fitzgibbon also helped me secure a very low interest rate, which made the experience even better. I highly recommend Rich and Carl to anyone looking for a car. Thank you both!

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not ... Read More

Full review text opened.

DealerRater - Sep 28, 2026

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not one message. Not even a simple, “We’re sorry this happened. Is there anything we can do to help?” Nothing. That’s especially disappointing because my husband and I have purchased multiple vehicles from Spruce Pine Chevrolet over the years, and I have always made them one of my first choices when it came time to purchase a vehicle. We’ve supported their business, trusted them with our purchases, and recommended them to others. I understand that dealerships can’t be responsible for every mechanical failure that happens after a vehicle is sold. That’s business. But customer service is a choice. When a family with three young children has a major vehicle failure less than two weeks after buying a vehicle from you, you don’t necessarily have to fix it for free. Sometimes, simply picking up the phone and showing that you care goes a long way, or even offering to help pay some on the new transmission. Instead, the message we received was essentially, “You didn’t buy the warranty, so good luck.” So here’s my shout-out: Congratulations, Spruce Pine Chevrolet. 🏆 You may have technically had the warranty argument to stand on, but you certainly didn’t have to stand on it while completely ignoring a family who just spent their hard-earned money with your business. Loyalty is earned. Customer service matters. And sometimes the way you handle a problem after the sale says far more about your business than the sale itself. I sincerely hope the next family that purchases a vehicle from you gets the customer service that we expected after all these years of doing business with you. Because sometimes it’s not about what you are legally obligated to do. It’s about what you choose to do.#Generalmotors #sprucepinechevrolet

Read at DealerRater

UPDATE - They still never called….. We bought a vehicle here on March 4th. Spruce Pine Chevrolet has owed us $500 ever since, and has spent more than six months avoiding paying it. Our purchase price was negotiated around an estimated trade payoff. The actual payoff came in lower, which should have brought the sale price down by the same amount. It didn't. When I raised it, the dealership agreed to mail us a check for $500. It never came. I've now talked to three different employees about this. Every single one claims my emails never arrived and my calls ... Read More

Full review text opened.

Google - Sep 15, 2026

UPDATE - They still never called….. We bought a vehicle here on March 4th. Spruce Pine Chevrolet has owed us $500 ever since, and has spent more than six months avoiding paying it. Our purchase price was negotiated around an estimated trade payoff. The actual payoff came in lower, which should have brought the sale price down by the same amount. It didn't. When I raised it, the dealership agreed to mail us a check for $500. It never came. I've now talked to three different employees about this. Every single one claims my emails never arrived and my calls were never received. Every single one promises to call me back. Not one of them ever has. The salesperson who originally agreed to the refund no longer works there, and nobody who replaced him will take responsibility for what he committed to in writing. They have the money, they agreed to return it, and they've decided that ignoring me is cheaper than paying. Buy here at your own risk, and get every dollar in writing before you sign anything.

Absolutely awful service! The business manager scammed us out of thousands of dollars! Do NOT buy a warranty here!!! General manager would not respond to calls.

Good to work with especially cally

Best deal ever, great experience read below 🚨 CAR BUYERS, WHATEVER YOU DO, DON’T GO HERE…unless you actually want the best deal by far! (Remote deal from Nashville TN) I’m in the car business myself, so I know how the game works. Kyle was straight-up, honest, easy to work with, and got the job done without the usual dealership circus. He has an incredible future in the automotive industry and will go farther than I ever could I have a feeling. They had the best price by far, and to top it off, they delivered the vehicle FIVE ... Read More

Full review text opened.

Google - Oct 29, 2026

Best deal ever, great experience read below 🚨 CAR BUYERS, WHATEVER YOU DO, DON’T GO HERE…unless you actually want the best deal by far! (Remote deal from Nashville TN) I’m in the car business myself, so I know how the game works. Kyle was straight-up, honest, easy to work with, and got the job done without the usual dealership circus. He has an incredible future in the automotive industry and will go farther than I ever could I have a feeling. They had the best price by far, and to top it off, they delivered the vehicle FIVE HOURS AWAY with two incredible drivers because I had two trade-ins. Management was fantastic from start to finish, and the entire process couldn’t have gone any smoother. Hats off to Kyle and the entire management team for doing things the right way. It’s refreshing to see a dealership that actually takes care of people. Absolutely incredible experience. I couldn’t be happier, and I’ll definitely be back. Highly recommend! Cheers boys -mustache man

Customer service is awful wouldn’t recommend this place to anyone

My salesman Zane was great. He was knowledgeable and understood exactly the vehicle I wanted. The whole process was smooth and easy from ordering the Ram 1500 to early delivery and financing. I highly recommend Marion CDJR and having Zane as your go-to salesman. Can’t thank him and the dealership enough.

We purchased a brand-new 2026 Jeep Grand Cherokee L Summit expecting a luxury vehicle and a reliable ownership experience. Unfortunately, our experience has been extremely disappointing and concerning. With fewer than 1,000 miles on the vehicle, we began experiencing issues that led to the vehicle being taken in for service. During the diagnostic process, the dealership discovered an aftermarket tracking device installed in the vehicle’s data link connector. This device had not been disclosed to us at the time of purchase. According to the service findings, the tracker was associated with a CAN C bus performance fault, and the dealership removed ... Read More

Full review text opened.

Google - Oct 21, 2026

We purchased a brand-new 2026 Jeep Grand Cherokee L Summit expecting a luxury vehicle and a reliable ownership experience. Unfortunately, our experience has been extremely disappointing and concerning. With fewer than 1,000 miles on the vehicle, we began experiencing issues that led to the vehicle being taken in for service. During the diagnostic process, the dealership discovered an aftermarket tracking device installed in the vehicle’s data link connector. This device had not been disclosed to us at the time of purchase. According to the service findings, the tracker was associated with a CAN C bus performance fault, and the dealership removed it while diagnosing the vehicle’s issues. We are deeply concerned that an undisclosed device was installed in our brand-new vehicle and that we have experienced electrical and other vehicle-related problems so early in ownership. What should have been an exciting purchase has instead become a stressful and frustrating experience involving repeated concerns, service visits, and uncertainty about the vehicle’s reliability. I have owned the car less than 3 months and it’s been in the shop for about 5 weeks in total and I do not have a loaner vehicle. We purchased a Summit expecting quality, transparency, and peace of mind. Instead, we are left questioning the condition of our vehicle, the lack of disclosure, and how this situation was allowed to happen. We hope our experience encourages other buyers to ask questions, carefully review their service records, and understand exactly what is being installed in their vehicles before taking delivery.

I purchased a car yesterday from Rich Bogert at Hi-Line Autohaus and had a great experience. I’m very happy with my purchase and appreciate Rich’s help throughout the process. Carl Fitzgibbon also helped me secure a very low interest rate, which made the experience even better. I highly recommend Rich and Carl to anyone looking for a car. Thank you both!

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not ... Read More

Full review text opened.

DealerRater - Sep 28, 2026

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not one message. Not even a simple, “We’re sorry this happened. Is there anything we can do to help?” Nothing. That’s especially disappointing because my husband and I have purchased multiple vehicles from Spruce Pine Chevrolet over the years, and I have always made them one of my first choices when it came time to purchase a vehicle. We’ve supported their business, trusted them with our purchases, and recommended them to others. I understand that dealerships can’t be responsible for every mechanical failure that happens after a vehicle is sold. That’s business. But customer service is a choice. When a family with three young children has a major vehicle failure less than two weeks after buying a vehicle from you, you don’t necessarily have to fix it for free. Sometimes, simply picking up the phone and showing that you care goes a long way, or even offering to help pay some on the new transmission. Instead, the message we received was essentially, “You didn’t buy the warranty, so good luck.” So here’s my shout-out: Congratulations, Spruce Pine Chevrolet. 🏆 You may have technically had the warranty argument to stand on, but you certainly didn’t have to stand on it while completely ignoring a family who just spent their hard-earned money with your business. Loyalty is earned. Customer service matters. And sometimes the way you handle a problem after the sale says far more about your business than the sale itself. I sincerely hope the next family that purchases a vehicle from you gets the customer service that we expected after all these years of doing business with you. Because sometimes it’s not about what you are legally obligated to do. It’s about what you choose to do.#Generalmotors #sprucepinechevrolet

Read at DealerRater

UPDATE - They still never called….. We bought a vehicle here on March 4th. Spruce Pine Chevrolet has owed us $500 ever since, and has spent more than six months avoiding paying it. Our purchase price was negotiated around an estimated trade payoff. The actual payoff came in lower, which should have brought the sale price down by the same amount. It didn't. When I raised it, the dealership agreed to mail us a check for $500. It never came. I've now talked to three different employees about this. Every single one claims my emails never arrived and my calls ... Read More

Full review text opened.

Google - Sep 15, 2026

UPDATE - They still never called….. We bought a vehicle here on March 4th. Spruce Pine Chevrolet has owed us $500 ever since, and has spent more than six months avoiding paying it. Our purchase price was negotiated around an estimated trade payoff. The actual payoff came in lower, which should have brought the sale price down by the same amount. It didn't. When I raised it, the dealership agreed to mail us a check for $500. It never came. I've now talked to three different employees about this. Every single one claims my emails never arrived and my calls were never received. Every single one promises to call me back. Not one of them ever has. The salesperson who originally agreed to the refund no longer works there, and nobody who replaced him will take responsibility for what he committed to in writing. They have the money, they agreed to return it, and they've decided that ignoring me is cheaper than paying. Buy here at your own risk, and get every dollar in writing before you sign anything.

Absolutely awful service! The business manager scammed us out of thousands of dollars! Do NOT buy a warranty here!!! General manager would not respond to calls.

Good to work with especially cally

Best deal ever, great experience read below 🚨 CAR BUYERS, WHATEVER YOU DO, DON’T GO HERE…unless you actually want the best deal by far! (Remote deal from Nashville TN) I’m in the car business myself, so I know how the game works. Kyle was straight-up, honest, easy to work with, and got the job done without the usual dealership circus. He has an incredible future in the automotive industry and will go farther than I ever could I have a feeling. They had the best price by far, and to top it off, they delivered the vehicle FIVE ... Read More

Full review text opened.

Google - Oct 29, 2026

Best deal ever, great experience read below 🚨 CAR BUYERS, WHATEVER YOU DO, DON’T GO HERE…unless you actually want the best deal by far! (Remote deal from Nashville TN) I’m in the car business myself, so I know how the game works. Kyle was straight-up, honest, easy to work with, and got the job done without the usual dealership circus. He has an incredible future in the automotive industry and will go farther than I ever could I have a feeling. They had the best price by far, and to top it off, they delivered the vehicle FIVE HOURS AWAY with two incredible drivers because I had two trade-ins. Management was fantastic from start to finish, and the entire process couldn’t have gone any smoother. Hats off to Kyle and the entire management team for doing things the right way. It’s refreshing to see a dealership that actually takes care of people. Absolutely incredible experience. I couldn’t be happier, and I’ll definitely be back. Highly recommend! Cheers boys -mustache man

Customer service is awful wouldn’t recommend this place to anyone

My salesman Zane was great. He was knowledgeable and understood exactly the vehicle I wanted. The whole process was smooth and easy from ordering the Ram 1500 to early delivery and financing. I highly recommend Marion CDJR and having Zane as your go-to salesman. Can’t thank him and the dealership enough.

We purchased a brand-new 2026 Jeep Grand Cherokee L Summit expecting a luxury vehicle and a reliable ownership experience. Unfortunately, our experience has been extremely disappointing and concerning. With fewer than 1,000 miles on the vehicle, we began experiencing issues that led to the vehicle being taken in for service. During the diagnostic process, the dealership discovered an aftermarket tracking device installed in the vehicle’s data link connector. This device had not been disclosed to us at the time of purchase. According to the service findings, the tracker was associated with a CAN C bus performance fault, and the dealership removed ... Read More

Full review text opened.

Google - Oct 21, 2026

We purchased a brand-new 2026 Jeep Grand Cherokee L Summit expecting a luxury vehicle and a reliable ownership experience. Unfortunately, our experience has been extremely disappointing and concerning. With fewer than 1,000 miles on the vehicle, we began experiencing issues that led to the vehicle being taken in for service. During the diagnostic process, the dealership discovered an aftermarket tracking device installed in the vehicle’s data link connector. This device had not been disclosed to us at the time of purchase. According to the service findings, the tracker was associated with a CAN C bus performance fault, and the dealership removed it while diagnosing the vehicle’s issues. We are deeply concerned that an undisclosed device was installed in our brand-new vehicle and that we have experienced electrical and other vehicle-related problems so early in ownership. What should have been an exciting purchase has instead become a stressful and frustrating experience involving repeated concerns, service visits, and uncertainty about the vehicle’s reliability. I have owned the car less than 3 months and it’s been in the shop for about 5 weeks in total and I do not have a loaner vehicle. We purchased a Summit expecting quality, transparency, and peace of mind. Instead, we are left questioning the condition of our vehicle, the lack of disclosure, and how this situation was allowed to happen. We hope our experience encourages other buyers to ask questions, carefully review their service records, and understand exactly what is being installed in their vehicles before taking delivery.

I purchased a car yesterday from Rich Bogert at Hi-Line Autohaus and had a great experience. I’m very happy with my purchase and appreciate Rich’s help throughout the process. Carl Fitzgibbon also helped me secure a very low interest rate, which made the experience even better. I highly recommend Rich and Carl to anyone looking for a car. Thank you both!

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not ... Read More

Full review text opened.

DealerRater - Sep 28, 2026

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not one message. Not even a simple, “We’re sorry this happened. Is there anything we can do to help?” Nothing. That’s especially disappointing because my husband and I have purchased multiple vehicles from Spruce Pine Chevrolet over the years, and I have always made them one of my first choices when it came time to purchase a vehicle. We’ve supported their business, trusted them with our purchases, and recommended them to others. I understand that dealerships can’t be responsible for every mechanical failure that happens after a vehicle is sold. That’s business. But customer service is a choice. When a family with three young children has a major vehicle failure less than two weeks after buying a vehicle from you, you don’t necessarily have to fix it for free. Sometimes, simply picking up the phone and showing that you care goes a long way, or even offering to help pay some on the new transmission. Instead, the message we received was essentially, “You didn’t buy the warranty, so good luck.” So here’s my shout-out: Congratulations, Spruce Pine Chevrolet. 🏆 You may have technically had the warranty argument to stand on, but you certainly didn’t have to stand on it while completely ignoring a family who just spent their hard-earned money with your business. Loyalty is earned. Customer service matters. And sometimes the way you handle a problem after the sale says far more about your business than the sale itself. I sincerely hope the next family that purchases a vehicle from you gets the customer service that we expected after all these years of doing business with you. Because sometimes it’s not about what you are legally obligated to do. It’s about what you choose to do.#Generalmotors #sprucepinechevrolet

Read at DealerRater

UPDATE - They still never called….. We bought a vehicle here on March 4th. Spruce Pine Chevrolet has owed us $500 ever since, and has spent more than six months avoiding paying it. Our purchase price was negotiated around an estimated trade payoff. The actual payoff came in lower, which should have brought the sale price down by the same amount. It didn't. When I raised it, the dealership agreed to mail us a check for $500. It never came. I've now talked to three different employees about this. Every single one claims my emails never arrived and my calls ... Read More

Full review text opened.

Google - Sep 15, 2026

UPDATE - They still never called….. We bought a vehicle here on March 4th. Spruce Pine Chevrolet has owed us $500 ever since, and has spent more than six months avoiding paying it. Our purchase price was negotiated around an estimated trade payoff. The actual payoff came in lower, which should have brought the sale price down by the same amount. It didn't. When I raised it, the dealership agreed to mail us a check for $500. It never came. I've now talked to three different employees about this. Every single one claims my emails never arrived and my calls were never received. Every single one promises to call me back. Not one of them ever has. The salesperson who originally agreed to the refund no longer works there, and nobody who replaced him will take responsibility for what he committed to in writing. They have the money, they agreed to return it, and they've decided that ignoring me is cheaper than paying. Buy here at your own risk, and get every dollar in writing before you sign anything.

Absolutely awful service! The business manager scammed us out of thousands of dollars! Do NOT buy a warranty here!!! General manager would not respond to calls.